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» HealthyPeople welcomes the MIMT graduates to our community : 08 Nov 2011
» Solid career skills - The art of a good apology : 09 Nov 2011


HealthyPeople welcomes the MIMT graduates to our community : 08 Nov 2011

We're pleased to be providing MIMT graduates with greater reach in the quest for massage jobs and opportunities.

If you'd like to learn more about the MIMT, please view their page here on HealthyPeople.

To those graduates now registered with HealthyPeople, please don't hesitate to be in touch if you have any questions or feedback.

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Solid career skills - The art of a good apology : 09 Nov 2011

The time will often arise in your professional (and personal life) where you have considerably more to gain by accepting responsibility for your actions that in trying to defend them. Apart from maintaining positive working relationships with others it also gives you the chance to determine where you could have saved the situation. Especially at those times when you feel as though someone 'should have known better'.

So what makes for a good apology?

If you're going to say it, feel it! Albert Mehrabian stated in the 60's that when talking about feelings and attitudes, communication is 55% 'facial', 38% 'tone of voice' and only 7% relating to 'what's being said'! So if you are going to apologise, why not get the best bang for your buck and make it convincing.

Make it clear, brief and direct. Do not sugarcoat and do not be vague. Your apology should be specific and should acknowledge the hurt or damage done. Take responsibility for your actions (now is definitely not the time to be apportioning blame), state your regret and, for good measure, include what action you will take to ensure it does not happen again.

Never EVER use the word 'but'! Inserting the word 'but' into any apology automatically negates it.

The sooner the better. The longer it takes to arrive at your apology, the less effective it is likely to be ('Too little, too late').

Make sure your actions are consistent. If your actions contradict what you said? any goodwill created by the apology will not only evaporate, it can also compound the damage done.

We all have to apologise at one time or another - sometimes for things that are seemingly outside of our control. If you see the writing on the wall, take control of the situation. Apologise quickly and sincerely, then talk of ways to fix the problem and/or prevent the problem from occurring again. This is the sure-fire way to make the most of a bad situation.

In other news:
Welcome to the MIMT graduates - great to have more massage therapists in our community
Unique Studio Manager role in Prahran, Melbourne - Work with industry leaders
Demon Bells, art in motion - And you thought Kettle Bells couldn't get any cooler [pics]
We've now added a 'My applications' link for you to track your, well, applications.

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